Support
Mascotline locks a mascot’s visual identity once, then helps you generate new scenes that are checked for drift before you approve them.
How do I get started?
Open the app, sign up, describe the mascot you want, pick a candidate, and lock it. New accounts include free explores and free canon images at lock before credits are required.
Why did a render fail the drift check?
The gate compares the new image to your locked identity. Failures can be retried without spending another credit for the gate’s own retries. If the image still cannot pass after retries, that generation attempt ends and you can try a different scene or create a new version.
Do credits expire?
No. Prepaid credits stay on your balance until you use them. Gate retries that the product runs for you do not consume extra credits.
How do I delete my account or a mascot?
You can archive or delete individual characters in the app, and you can delete your whole account from account settings. Deleting the account removes your mascots and related content; payment ledger rows may be kept for audit.
Need help with something else? Email support@mascotline.dev.